We are ACMA licensed cablers. We specialize in communications and broadband technology fault finding and rectification as well as home or office network and telephone cabling

From a single socket installation to a complete home or office network, you can rely on Etechs to get it right. With our years of experience in the communications industry you can rest assured that our installation will be completed to comply with all Australian Standards.

  • A to B MDF Connections
  • Central Splitter Installation
  • Additional Telephone Socket Installation
  • Home or Office Network cabling
  • NBN Cabling
  • Fault location for DSL Services
  • Exchange End Testing Available for ISP's
  • WiFi Access point Installation
  • Point to Point wireless Bridge installation
  • Upgrades and Maintenance for Service Providers
  • ...
    In-Home cabling optimisation for NBN, ADSL,VDSL

    Improving in-home cabling can dramatically increase your NBN FTTN/FTTC speed

    The cabling in your premises is vitally important to your set-up if you want to get the most out of your internet connection.

    In many cases, the cabling inside your premises is just as important to the speed you experience as the cabling outside. If your premises has evidence of older phone installations it may be worth having your home assessed by an eTechs technician.

    The quality of the cabling inside your home can contribute to the speeds you will experience. Wiring your home is an important consideration when you're moving to the national broadband network (NBN). Upgrading your home's cables and wires to handle technology often gets overlooked, but it is very important if you want to have a network that delivers the NBN internet services you want, where you want them. Cabling is just as important for creating the best wireless network at home too.

    ...

    The Big Question ?

    Will cleaning up my in-home cabling increase my speed?

    NBN FTTN and FTTC are new technologies to Australia but already the evidence is overwhelming in that an estimated 95% of our callouts to clean up and test internal cabling has resulted in significant speed increases and a more stable connection. In a typical two story house with 4-5 sockets, you could expect an increase in the sync rate once we clean up and remove unused cabling from the service.
    A typical speed increase from this type of cable setup are upward of 20mbps. We have seen sync rate increase from 25mbps to 90mbps on some work we have done.

    ...

    Fibre to the Node and Curb is not as forgiving as ADSL.
    Even if you’re internal cabling is in good condition and you have two or more sockets connected to the service, they will impact the speed. eTechs have been testing and repairing DSL services since the inception of ADSL over 15 years ago. The knowledge and experience we have gained throughout the years allows us to quickly identify and repair issues that are affecting your service.

    Fault Testing and Cabling Process.

    The first step to having your issue resolved is to contact us either by calling our office on 1300 132 365. Our staff will advise you of the best course of action to resolve your issue. You can also send us an email detailing your issues and your preferred day and time for a technician callout. We will reply to you normally within 24 hrs..

    01

    First Contact

    Once we have established what your cabling requirements are we will book a suitable time for a technician to attend. If you email us then a member of our staff will either schedule a time via return email or telephone if you have provided your contact number

    02

    Technician Attendance

    On the day of the technician attendance the technician will send you an SMS to inform you when they are on their way. Callouts are generally booked with a two hour arrival time frame.

    03

    Work Process

    The attending technician will perform the required cabling in compliance with Australian standards. If the work involves a broadband fault or speed issue the technician will test the external NBN/Telstra line for any faults which may affect the service. Any internal faults can be rectified by the technician on the day.

    04

    Completion

    After all work has been completed the technician will issue you with an invoice detailing all work carried out. If the testing of the carrier’s network located any faults then a detailed report based on the test data will be emailed to the customer to forward on to their service provider for further investigation.


    ADSL - VDSL - network - cabling and fault location

    Unlike most other technicians, we carry extensive test equipment which allows us to test on a basic level and also level 2 testing on the spot. Most technicians are only capable of basic level 1 testing which if found to be inconclusive, requires a second level 2 technician to attend for more advanced testing. We test on level 2 as our standard level of testing which includes copper testing of the Telstra line and internal cabling. Exchange end testing is also available if requested by the customers ISP.

    We know what makes broadband work and what makes it not work. With thousands of faults found throughout our many years of working in the communications industry, there is nothing that we haven’t come across before. We can quickly identify what the cause of your issue is. With our vast experience and the use of specialized test equipment, we can usually locate the cause of your fault within 20minutes.
    Our standard level of testing includes:

  • TDR Test (Time-Domain Reflectometer)
  • Background Noise Interference
  • DSL line sync rates at various points
  • Resistance
  • Capacitance
  • Loop Balance
  • Impulse Noise
  • Load Coil Detection
  • DSL line sync rates at various points

  • For faults found to be outside of Telstra’s minimum specifications, we can report these findings directly to the customers service provider or provide the customer with a report to pass onto their provider. We have developed a system of fault reporting which is designed to clearly relay the test results to the service provider for further investigation by a Telstra technician.
    Faults found on the customer side of the network boundary can be resolved on the spot, as technicians carry a range of cable and socket types to cater for almost any situation. .

    We Specialize in Fault Location for DSL Services

    The video clip on the right shows a typical callout where the service provider had sent us a fault ticket to investigate low ADSL sync rate. On this occasion we identified several issues on the customer side of the network boundary which was the Main Distribution Frame (MDF) in this case.
    After resolving the internal issues the sync rate increased from 2mbps to 17mbps. Time on site was around 30 min. We have attended thousands of faults just like this one over the years that we have been in operation and in the majority of cases we can either resolve the issue on the spot or locate the cause if the fault is external to the customer property.

    Fault Location for DSL Services

    We are the number 1 in fault location and repair for DSL and network issues.

    ...
    When your network goes down, you can rely on Etechs to support you in the field to get you back on line as fast as possible. We have extensive experience in equipment replacement such as switches, routers, Carrier grade wireless radio equipment or simply a power cycle. Etechs can be available 24 Hrs per day to support you. Etechs is the best insurance an ISP could have with the peace of mind of knowing that someone will be there at any time, day or night to support your network.
    • 24 Hour 7 days Emergency callout available.
    • Regular Maintenance including Hardware and software upgrades.

    Full field technician support for ISP's

    We provide full in the field technical support for internet service providers. From end to end DC testing to equipment replacement. Etechs have a long history of providing in the field support for some of the largest ISP's in Australia.

    ...

    Network Cabling

    eTechs Communications offers a one source solution for your structured cabling needs. Our approach is to first assess your existing and future network requirements, then to work with you to implement the best solution at the best price: on time, and on budget. Throughout the process we will ensure the highest quality service and will strive to exceed your expectations at every step of the way. Our services include but are not limited to:

  • Data cabling (cat5e, cat6, & cat6a LAN cable installation)
  • Patch panel installation & termination
  • Data cabinet / rack installations
  • Voice & telephone cabling / wiring
  • Wi-Fi / Wireless network access point cabling and installation
  • Point to Point wireless bridge installation
  • From a single network link to a complete home/office fitout. You can rely on eTechs to get it done.
    Contact us for more info

    Creative Network design and build

    Every network is unique and requires a design that suits the customer's requirements. We conduct a complete and comprehensive site survey before commencing any work. Rest assured that the network that we install will be the best suited to your needs.

    Services

    We provide an extensive range of services related to all types of broadband and communication services.

    A to B MDF connections

    If you live in an apartment building and have ordered a broadband service you may need a private technician to attend to connect your apartment to the incoming line at the building Main Distribution frame. A - B Jumpering. Connect your Internet connection at the building MDF. Includes the call-out charge, as well as the first 30 minutes on site. This is normally ample time to complete the connection. We don't just connect your service and hope it works like other companies do... We use ADSL/VDSL specific test equipment to ensure you have the optimum connection available.

    ADSL VDSL fault location

    If you have slow internet speeds or loss of connectivity then you may have an issue with either your internal house wiring or there may be an issue on the carrier cable. We can quickly test your service to identify the cause of your issues.

    NBN Cabling

    If you have or are getting NBN connected, then you may need additional cabling. If the NBN equipment is not installed in a convenient location, we can install additional cabling to distribute the NBN to a convenient location or multiple locations.

    NBN and your telephone

    If you have had NBN connected then you will most likely find that your telephone sockets no longer work. If this is the case, we can reinstate your existing telephone sockets by patching your new NBN service to your existing telephone cabling.

    Home or Office Cabling

    We are data and voice cable network installation and repair specialists in Adelaide and Melbourne and we can help you with every aspect of your home or office computer and data network cabling from design and installation to repairs and upgrades. From a single room to room data cable, to a whole home or whole office cable installation, Etechs can provide you with a solution to meet your current and future needs.

    ISP End to end Testing

    We can offer Internet service providers with full end to end testing of DSL services from the DSLAM right through to the customer socket. Extensive reporting of findings is provided through our reporting system.

    Portfolio

    Below you will find some images and video of our services.

    Plans & Pricing

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    4 x CAT6 DATa POINTS

    $ 900 GST Inc
    • 4 x CAT6 Data Points cabled to a central location. Includes labour and materials. Additional points charged at $165. (Applies to standard installations only. Non standard, unusually difficult installations will be quoted)
    Book Now

    Internal Cabling Clean Up

    $ 154 GST inc
    • NBN VDSL services can be dramatically affected by excess cabling in your home. It is recommended that all sockets be removed from the NBN line leaving only one socket for the VDSL service. We can in most cases also rewire your existing cabling to feed the VOIP service from your modem back to your existing sockets/Alarm system.

      Note: VOIP patching is dependent on existing cabling having the capacity to feed the service back to the existing sockets. If additional cabling is required this will be quoted during the callout.

      service includes 60 min of labour. Additional labour charged at $22 per 15 min
    Book Now

    Network Cabling

    $ 250 GST inc
    • One run of Cat 6 cable from point A to Point B fitted off with Cat 6 RJ45 sockets at each end. Note: price is based on single story brick veneer roof tiled building. (Applies to standard installations only. Non standard, unusually difficult installations will be quoted) Additional points charged at $216.
    Book Now

    Service Callout

    $ 110 GST Inc
    • Callout for any of our services - Includes the first 30 Min on site for fault location, extra socket installation, network cabling, hardware installation. Ect.. Charges after the first 30 min callout period are $22 GST inc per 15 min
    Book Now

    ADSL/NBN/VDSL Connection Analysis

    $ 199 GST inc
    • A digital and physical inspection of your cabling infrastructure. We can pinpoint any issues which may be causing speed loss or connection dropouts and repair them.
    • Using ADSL/VDSL specific test equipment, we analyses your connection i.e. background noise testing, channel bit loading evaluation, analyze signal to noise ratios, analyze attenuation in each frequency across the entire usable spectrum, test for packet loss, bit error rate testing.. etc Includes callout plus up to 1.5hrs on site. This is the average time it takes to find and repair any issues with existing cabling infrastructure. Material costs for repairs are charged extra, but are generally minimal.
    • When it comes to finding out why your internet is slow or droping out, you need a fixed price to find the fault
    • We are one of very few licensed cablers to offer a fixed price testing service
    Book Now

    A-B MDF Connection

    $ 110 GST inc
    • If you live in an apartment and have ordered a broadband service, then you may require a private technician to complete the connection from the building main distribution frame (MDF) to your apartment socket
    Book Now

    Contact us

    For bookings or general enquiries please call our office on 1300 132 365 or email to admin@etechs.com.au

    Please also feel free to send us an email via this email form. We will respond within 24 Hrs.


    South Australia
    Victoria

    ADSL
    NBN - FTTN or FTTC
    NBN - HFC
    Other Broadband
    Network Cabling or Telephone Cabling
    Fault Investigation
    A to B MDF connections
    Other

    Email
    Telephone